How We Handle Your Personal Information

We use the information you provide to respond to your property request and pass it to one local buyer. This policy describes the information Sell My Norfolk House collects, how we share it and how you can contact us about it. This page was updated on October 26, 2026.

Information you give us

We collect your property address, phone number and email when you send the form, along with your consent checkbox selection. The form does not request your name. These details let us respond about the property you want to sell.

Calls are answered by a virtual assistant and are recorded and transcribed. We collect what you tell us during the call, including your name if you give it. The assistant takes contact details so our local buyer can follow up about the house.

The chat box on this website is answered by a virtual assistant. Messages you type in the chat are saved, like call transcripts, so we can answer your request.

Website visits and cookies

We collect basic analytics about visits, including the pages viewed, the device used and an approximate location. We use privacy-friendly analytics and Google Analytics to understand use of the site. Google Analytics uses cookies as part of that collection.

Why we use and share your details

We use the information to reply to your request and share it with one local buyer, an investor who buys houses directly. Only information you agreed to share is passed along. For a form request, that means the property address, phone number and email; for a call, it also includes your name if you provided it. We use chat details in the same way to answer your request and pass them only to the one local buyer you agree to.

We share the details you send only with the one local buyer you agree to be connected with and the service providers described in this policy. The buyer receiving your request may contact you about the property with your consent. We also share information with service providers involved in running the site, including hosting, phone and virtual assistant services, email delivery and analytics.

Your consent and contact choices

We and the buyer make calls, send texts or email about your request only with your consent. You provide that permission through the form checkbox or by agreeing during your call. The permission concerns contact about the property request you submitted.

Reply STOP if you want texts to stop. You can also ask us to stop calls or emails. To make that request or discuss your contact choices, call us or email [email protected].

Questions and privacy requests

You can ask what personal information we hold, request a correction or deletion, or opt out by calling or emailing [email protected]. Virginia privacy rights apply where they cover us. Use that contact to raise questions about your information or the way it is handled.

Children and policy changes

This site is not intended for children under 13. We date changes to this policy on this page so you can see when the information about our privacy practices was updated.